This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.euna.co.in (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type

• IP address

• Time zone

• Cookies installed on your device

• Pages and products viewed

• Referral source (websites or search terms)

• Interaction behavior on the Site

We refer to this as “Device Information.”

Technologies Used

We collect Device Information using:

• Cookies – Data files placed on your device with an anonymous identifier.

• Log Files – Track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.

• Web Beacons, Tags & Pixels – Electronic tools used to understand browsing behavior.

When you make or attempt to make a purchase, we collect:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information

We do not store your credit card or payment details on our servers.

This information is referred to as “Order Information.”

When we refer to “Personal Information”, we mean both Device Information and Order Information.

EUNA shall not be responsible for the authenticity of personal information provided by you.

2. How We Use Your Personal Information

We use Order Information to:

• Process payments

• Arrange shipping

• Provide invoices and order confirmations

• Communicate with you

• Screen orders for potential fraud

• Provide marketing communications (as per your preferences)

We use Device Information to:

• Detect risk and fraud

• Improve and optimize our website

• Analyze browsing behavior

• Measure marketing campaign performance

3. Sharing Your Personal Information

We share Personal Information with trusted third parties for operational purposes:

• Our e-commerce platform provider

• Payment gateways

• Logistics partners

• Analytics services such as Google Analytics

These service providers use your data only to perform services on our behalf.

We may also disclose Personal Information:

• To comply with applicable laws

• In response to lawful government requests

• To protect our rights

4. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.

You may opt out of targeted advertising through:

• Facebook Ads Settings

• Google Ads Settings

• Digital Advertising Alliance opt-out portal

5. Do Not Track

Please note that we do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

6. Your Rights

You may choose not to provide Personal Information. However, this may restrict access to certain services or purchases.

You have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent

To exercise these rights, please contact us at:

Email: legal@euna.in
Subject Line: “Review/Changes of My Personal Data”

We will process requests within 60 days of receiving written communication.

If consent is withdrawn, EUNA reserves the right to discontinue services where required.

7. Data Retention

We retain Order Information for our records unless you request deletion.

8. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on this page.

9. Agreement to Receive Communication

By using our Site and accepting our Terms of Service, you consent to receive communications from EUNA via:

• Email

• SMS

• WhatsApp

• Calls

• Newsletters

• Promotional updates

These may relate to transactions, account updates, promotional campaigns, and relevant offers.

10. Contact Us

For questions regarding this Privacy Policy or data practices, please contact:

Support Email: support@euna.in
Legal Email: legal@euna.in

Grievance Officer

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

Name: [To Be Appointed]
Designation: Grievance Officer
Email: grievance@euna.in

At EUNA, we respect your privacy as deeply as we value what you wear.

EUNA — Precious, Made to Live In.