Shipping and Delivery Policy

At EUNA, we partner with trusted courier services to ensure your jewellery reaches you safely, securely, and on time.

Dispatch Timelines

Dispatched within 1–2 working days. Working days exclude Sundays and public holidays.

Delivery Timelines

Estimated delivery timelines are displayed on the product page and at checkout.

Delivery depends on your delivery pincode,Product availability and Order type (ready-to-ship or made-to-order)

Most domestic orders are delivered within 2–5 working days after dispatch.

Shipping Charges

Free shipping across India.

International Shipping

We ship selected EUNA pieces internationally.

Estimated delivery: 18–20 working days, depending on destination and customs clearance.

Shipping charges are calculated at checkout.

Customs duties or import taxes (if applicable) are to be borne by the customer.

Order Tracking

Once your order is shipped, you will receive a tracking link via:

SMS, WhatsApp and Email

Delays & Exceptions

While we strive for timely delivery, occasional delays may occur due to:

Weather conditions, Local restrictions and Courier service disruptions

If your delivery address becomes unserviceable, our team will contact you to offer an alternative solution or process a refund.

Returns, Exchanges and Refunds

At EUNA, we want you to shop with confidence.
If something isn’t right, we’re here to make it effortless.

Return Window

For Return requests must be raised within 7 days of delivery.

Return Conditions

To be eligible for return:

• Items must be unused.
• Original packaging, tags, certificates (if any), and invoices must be intact.
• An unboxing video is mandatory in case of claims related to missing or incorrect items.
  Please record the package from its sealed state while opening for your claim to be considered valid.

Refund Policy

Refunds are processed within 7–10 working days after successful pickup and quality verification.

Prepaid Orders: Refunded to the original payment method.

Promotional Returns: Refunded as EUNA Store Credit where applicable.

Exchange Policy (Within 10 Days)

You may request an exchange within 7 days of delivery for the following:

If the exact piece is unavailable, our team will assist with:

The closest available variant, or a refund (if applicable).

How to Initiate a Return/ Exchange

1. Visit the Account section on the EUNA website.
2. Click on the Order ID post login in your respective account.
3. Select the item(s) you wish to return.
4. Provide:

• Reason for return
• Minimum two clear images
• Pickup address and preferred date
• Refund method preference

5. Review and confirm your request.

Our team will coordinate pickup and verification.

EUNA Lifetime Care Promise

At EUNA, we believe precious things should endure. Our Lifetime Care Promise ensures long-term assurance for your jewellery.

Scope of Warranty

Our Lifetime Care covers tarnishing or discoloration of plating on eligible jewellery.

Exclusions

The Lifetime Care Promise does not cover:

• Damage due to regular wear and tear
• Breakage caused by mishandling
• Loss of stones or crystals
• Third-party resizing or alterations
• Custom-made or personalized jewellery

How to Raise a Warranty Claim

1. Take a clear photograph of the affected item (showing tarnishing or issue).
2. Email our support team with:
3. Subject line: “Warranty Request – [Your Order Number]”
4. Description of the issue
5. Photo evidence
6. Once approved, self-ship the product to the address provided by our support team.
7. Share courier details and AWB number in the same email thread.

Important Notes

All claims are subject to inspection and validation by the EUNA quality team.

EUNA reserves the right to decline claims that fall outside warranty coverage.

At EUNA, we craft jewellery meant to be lived in — and supported for the long run.

Need Assistance?

Our customer advisors are always here to help.

Please visit the Contact Us section on our website for support.

 

EUNA — Precious, Made to Live In.